Privacy Policy

Effective Date: 6 July 2026

Last Updated: 6 July 2026

1. Introduction

Family Tree Books ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit https://www.familytreebooks.co.uk ("the Website"), make a purchase or contact us.

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK privacy legislation.

2. Who We Are

Family Tree Books Ltd

Registered Office: 2 Providence Street, Todmorden, OL14 6TH

Company Number: 16892087

Email: hello@familytreebooks.co.uk

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details above.

3. The Information We Collect

Depending on how you interact with our Website, we may collect the following information.

Information you provide

This may include:

  • Your name

  • Email address

  • Billing address

  • Delivery address

  • Telephone number (where provided)

  • Order details

  • Any information you include when contacting us

  • Product reviews that you choose to submit

Information collected automatically

When you visit our Website we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of your visit

  • Referring website

  • General location information

  • Website usage information collected through analytics cookies

4. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Respond to enquiries

  • Manage customer service requests

  • Process payments

  • Prevent fraud

  • Improve our website and online shop

  • Analyse website traffic and visitor behaviour

  • Comply with legal and accounting obligations

We do not currently send marketing emails or newsletters.

5. Lawful Basis for Processing

We process your personal information under one or more of the following lawful bases:

  • Performance of a contract when fulfilling your order.

  • Compliance with legal obligations.

  • Our legitimate interests in operating and improving our business.

  • Your consent where required, such as for optional cookies.

6. Payments

Payments made through our Website are securely processed using Squarespace Payments and PayPal.

We do not receive or store your full payment card details. Payment information is processed securely by our payment providers in accordance with their own privacy policies.

7. Third-Party Service Providers

To operate our Website we use trusted third-party providers, including:

  • Squarespace (website hosting and ecommerce platform)

  • Squarespace Payments

  • PayPal

  • Google Analytics

  • Google Tag Manager

  • Google Search Console

  • Squarespace Reviews

  • Elfsight (digital flipbook functionality)

These providers only process information necessary to provide their services and are required to protect your information appropriately.

8. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this occurs, appropriate safeguards are used to ensure your personal information continues to receive an adequate level of protection, including the use of approved contractual safeguards where required.

9. How Long We Keep Your Information

We retain personal information only for as long as necessary.

Typical retention periods include:

  • Contact enquiries – up to 12 months.

  • Customer orders and invoices – 6 years to comply with UK tax and accounting requirements.

  • Product reviews – until removed by us or at your request where appropriate.

  • Website analytics – in accordance with our analytics settings.

Where information is no longer required, it is securely deleted or anonymised.

10. Cookies

Our Website uses cookies and similar technologies.

Some cookies are essential for the operation of the Website, while others help us understand how visitors use our Website or improve your browsing experience.

For full details, please see our Cookie Policy below.

11. Security

We take reasonable technical and organisational measures to protect your personal information.

These measures include secure website encryption (HTTPS), secure hosting and restricted access to personal information where appropriate.

Although we take security seriously, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. Children's Privacy

Family Tree Books sells children's books, but our Website is intended for adults purchasing books on behalf of children.

We do not knowingly collect personal information directly from children under the age of 13.

If we become aware that personal information has been collected directly from a child without appropriate consent, we will delete it promptly.

13. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your information in certain circumstances.

  • Restrict or object to processing.

  • Request transfer of your personal information where applicable.

  • Withdraw consent where processing relies on consent.

Requests can be made by emailing hello@familytreebooks.co.uk.

14. Complaints

If you are unhappy with how we handle your personal information, please contact us first so that we can try to resolve your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

Telephone: 0303 123 1113

15. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page together with the revision date.

16. Contact Us

Family Tree Books Ltd

Email: hello@familytreebooks.co.uk